FAQ

Frequently Asked Questions

ADD ON’S – What are Add-Ons?  Add-ons are essentially expansion packs for your challenge.  For example, if you complete the Roadrunner challenge and want to do more you would register for the “+3 Roadrunner to Coyote” add-on, this qualifies you for the extra patch and merchandise.

All 4 members of our family want Quail Patch sets to sew on our jackets. How can we get extra patches?  Add-on Quail patch sets are available for a $10 donation. Just check that option and add it to your shopping cart.

CHALLENGE (QUAIL)- Who can participate in the Quail Challenge? Is the Quail challenge limited to immediate family?  The Quail Challenge is designed for family fun, however, you define “family.” Every family is unique! 

GPS – Do I need a GPS app to complete these hikes?  No, a GPS app isn’t required, but can be helpful in checking your approximate location along a trail. Remember that mileages on consumer GPS apps often vary from app to app and even from time to time on the same app or device. The mileages on our maps may vary from those measured by the app you use.

MERCHANDISE – When do I get my Challenge merchandise?
The sooner you complete the trails in your challenge, the sooner you get your donation reward merchandise.  The timing is up to you.  We download completed registrations every Friday and mail patches in batches usually on Saturday, allow 7-10 days for USPO delivery.

We completed the Quail challenge, what merchandise will I get?  You will receive two lower Quail patches (more if you ordered the add-on patches) plus a drawstring backpack when you complete your challenge.

I completed the Mountain Lion challenge, what merchandise will I get?  You will receive the lower Mountain Lion patch plus a knitted beanie when you complete your challenge.

I completed the Roadrunner challenge, what merchandise will I get?  You will receive the lower Roadrunner patch plus a collapsible water bottle when you complete your challenge.

If you add-on upgraded from Roadrunner to Coyote reference the Coyote merchandise.
If you add-on upgraded from Roadrunner to Eagle reference the Eagle merchandise.

I completed the Coyote challenge, what merchandise will I get?  You will receive the lower Roadrunner and Coyote patches plus a collapsible water bottle and a tubular head wrap when you complete your challenge.

If you add-on upgraded from Coyote to Eagle reference the Eagle merchandise.

I completed the Eagle challenge, what merchandise will I get?  You will receive the lower Roadrunner, Coyote and Eagle patches plus a collapsible water bottle, tubular head wrap and a microfiber pack towel when you complete your challenge.

MAPS – Map link is broken.  The link may be broken, it may be the browser, or some other internet issue.  Whatever the reason, we will be happy to send you the maps directly.  Email us with the map(s) you need and will reply within 24 hours.  silascruces@sorpotimist.net

I like a trail that is not listed, can I switch out trails?  You cannot substitute trails, but we would love for you to submit that trail for consideration for inclusion in next years Challenge.  Contact us via the contact page or directly email to silascruces@soroptimist.net.

NAVIGATION MENU – I cannot find the Challenge Navigation menu, where did it go?
The lower navigation menu is exclusive to the Soroptimist Challenge.  You must be logged into your account for this menu to be visible.

PASSWORDS – When I go to change my password, it asks for a Secret Key?
This is the secondary security.  Get your secret key, then use it to change your password.

PATCHES – When will I receive my Challenge patch?
We download new registrations every Friday and mail patches in batches usually on Saturday, allow 7-10 days for USPO delivery.  Sometimes when checking out, registrants do not include their address.  We need your address to send the patches.  We will contact you via email the Friday following your payment to request your address.  If you have not heard from us please check your junk folder or email your address information to us at silascruces@sorotpimist.net.

I only received the top patch.
Bottom patches are mailed with your merchandise after you complete the required challenges.

Can you buy extra top patches?  They can be purchased for $5 at the end of the event (June/July 2019).  However, purchasing the Challenge top patch does not make you eligible for a bottom patch, you can only receive your full circle patch by registering for one of the challenges.

I completed the Roadrunner or Mountain Lion challenge, what patches will I get?  You received the top Challenge patch when you registered, when you complete the challenge you will received the Roadrunner or Mountain Lion lower patches in the same mailing as your challenge merchandise.

I completed the Coyote challenge, what patches will I get?  You received the top Challenge patch when you registered, when you complete the challenge you will received the Roadrunner and Coyote lower patches in the same mailing as your challenge merchandise.

I completed the Eagle challenge, what patches will I get?  You received the top Challenge patch when you registered, when you complete the challenge you will receive the Roadrunner, Coyote, and Eagle lower patches in the same mailing as your challenge merchandise.

SELFIES – Can I submit a photo of myself taken by my hiking partner instead of a “selfie”?  Of course, you can. Be creative! Wear your special hat. Hold up a greeting to “Mom.” Victory poses are welcome. Have fun! NOTE: If you have more than one picture for an individual hike or bike option, you will need to submit a post for each participant in their profile.

SHOPPING MENU – We are aware that the shopping menu is not sorting correctly and have been informed that this problem should correct in the next software update.  We apologize for any confusion caused due the sorting order.